Returns Policy
We want you to shop with confidence. If there is an issue with your order, please contact us first so we can guide you on the correct next step.
When a Return May Be Accepted
Returns may be considered in the following situations:
- If the product inside has been damaged in transit, or if you find a defect that occurred due to our error, please contact us within [e.g., 48 hours] of delivery with a photo of the item. We will arrange for a replacement or a full refund.
- Please note: As our products are authentically hand-woven, minor variations in weave, texture, or color are natural characteristics of the craft rather than defects, making your piece truly one-of-a-kind.
What we ask of you:
- To help us resolve any issues swiftly, we kindly advise our customers to inspect the package immediately upon delivery. If you notice any external damage to the packaging, please bring it to the attention of the delivery courier right away.
When Returns Cannot Be Accepted
We are unable to accept returns in the following cases:
- the saree has undergone fall and pico work
- a blouse has been custom stitched
- the item has been used, worn, washed, or is not in original condition
- the return request is raised more than 7 days after delivery
Case-by-Case Review
Requests outside the standard policy may still be reviewed at our discretion, depending on the product condition and the nature of the concern.
How to Request a Return
- Email us with your order number and the reason for the return request.
- Please wait for confirmation from our team before sending the item back.
- Pack the item securely in its original condition, with tags and original packaging wherever possible.
- Send the parcel using a trackable shipping service.
Return Address
- YourWebsite attn: K. Sreedhar
- D.No: 5-11, MG Road
- Bhoodan Pochampally
- PIN 508284
- Yadadri Bhuvanagiri, Telangana, India
- Phone: +91-9177977991 / +91-9666453673
Shipping Advice for Returns
We recommend using a trackable shipping method for all returns. For higher-value parcels, insurance is also advisable.
Refunds
Once the returned item is received and checked, eligible refunds are processed back to the original payment method. Shipping charges are non-refundable unless the return is due to a verified seller-side error.
Delayed Refunds
Bank and card settlement times can vary. If the refund does not reflect immediately, please allow additional processing time at your payment provider's end.